IRCTC Customer Care Toll Free Number PNR Status Check Tatkal Reservation

Indian Railway Catering and Tourism Corporation IRCTC of Indian Railway which directs and manages the catering, tourism and online ticketing operations of the railways is one of the fastest leading e-commerce site of India.

It has redefined the travelling experience while travelling through the Indian Railways. IRCTC assist a traveller to book tickets through its website via GPRS or SMS and online booked tickets are delivered to the doorstep of the traveller with the PNR status.

Would you like book your e-ticket and have a great experience with Indian Railways? Are you facing any hassle in booking tickets? Would you like to convey your grievances and complaints to IRCTC. Contact the Customer Care service number of IRCTC which is toll free and do have an happy journey with the listed out customer care services below.

Indian Railways Catering and Tourism Corporation Limited (IRCTC) Toll Free Customer Care Service Number

IRCTC has a centralised for the convenience of railway users to suggest/grievances relating to catering services on Indian Railways. The facility is available 24x7 on this number and railway passengers can register their complaints/suggestions regarding food and catering services. Wherever possible, action is taken on real time basis for redressal of their grievances.

Toll Free telephone No. 1800-111-139

 IRCTC Online Customer Support Travellers who have any grievances may share them on the official website of the Indian Railways i.e. www.irctc.com

IRCTC Customer Care Number 24/7 Control Offices Phone Numbers

Were you unable to get the connected with the toll free IRCTC customer care service then I suggest you to contact IRCTC 24X7 Control Offices phone numbers of their respective zones.
  • Central Control 011-23345300 
  • North Zone 011-23221147 
  • East Zone 033-266601743
  • South Central Zone 040-27716145
  • West Zone 022-22618067 
  • South Zone 044-25353341

IRCTC 24 Hours Customer Care Helpline Number

IRCTC common 24/7 helpline number is 139 which is available round the clock and though out the year.

IRCTC Customer Care Email ID:
  • Write IRCTC for general grievances mail your mails at: - info@irctc.com 
  • Internet Ticketing Complaints at: - care@irctc.co.in 
  • E-Tickets Cancellation : etickets@irctc.co.in 
  • Shubhyatra Tickets: shubhyatra@irctc.co.in 
  • Mumbai Suburban Season Tickets: seasontickets@irctc.co.in. 

Check PNR Status Carry PNR Enquiry and status check sending an SMS and get the details as SMS to 139 by writing ‘PNR’ followed by your 10 digit PNR number.

IRCTC Customer Care Numbers of Metro Cities

  • IRCTC Delhi Customer Care Number: 011-3934-0000 
  • IRCTC Mumbai Customer Care Number: 022-2530-0000 
  • IRCTC Hyderabad Customer Care Number: 040-2530-0000 
  • IRCTC Bangalore Customer Care Number: 080-2530-0000 
  • IRCTC Chennai Customer Care Number: 044-2530-0000 
  • IRCTC Ahmedabad Customer Care Number: 079-2530-0000 
  • IRCTC Chandigarh Customer Care Number: 172-2530-0000

IRCTC Head Office Address

Indian Railway Catering and Tourism Corporation Ltd.,
9th Floor, Bank of Baroda Building, 16, Parliament Street,
New Delhi 110001.
Tel: 011-23311263/23311264 Fax:011-23311259

IRCTC Customer Care Number for Catering Related Issues

IRCTC Customer Care Number for Catering related issues where a traveller can state his grievances and know more regarding the catering services in Indian Railways.
  • IRCTC Central Control Office Customer Care Number: 011-23345300 
  • IRCTC Delhi Control Office Customer Care Number: 011-23221147 
  • IRCTC Mumbai Control Office Customer Care Number: 022-22618067 
  • IRCTC Kolkata Control Office Customer Care Number: 033-26601743 
  • IRCTC Chennai Control Office Customer Care Number: 044-25353341 
  • IRCTC Internet Ticketing Customer Care Number for Delhi: 011-39340000 
  • IRCTC Internet Ticketing Customer Care Number for Chennai: 044 -25300000 
  • IRCTC Complaint Through E-Mail: feedback@irctc.com

IRCTC Tourism Helpline Numbers

IRCTC tourism helpline number helps the travellers to get more information and best places to travel through the Indian Railways at the same this customer care service enables them to report the loopholes and their grievances which are related to the tourism.
  • IRCTC Tourism Delhi Helpline Number: 011- 23701100 
  • IRCTC Tourism Mumbai Helpline Number: 022- 22644378 
  • IRCTC Tourism Kolkata Helpline Number: 033- 22439045 
  • IRCTC Tourism Chennai Helpline Number: 044- 64594959 
  • IRCTC Tourism Chennai Helpline Number: 040- 66201263
You can call to IRCTC customer care number for queries regarding online ticketing, catering and tourism packages. You can also email them at-

1. care@irctc.co.in for I-tickets/e-tickets
2etickets@irctc.co.in for cancellation of E-tickets, refund and failed transactions.
3. customercare.ecatering@irctc.com  for queries/requests related to e-catering.

How to Check PNR Number- PNR number is a ten digit number that is mentioned on the left side of the railway ticket, and the same is not changed till the journey is completed. If you are not sure about the PNR status, you can now check the same on mobile through varied ways discussed below.

Use the 139 service: Passengers can use the old 139 service of Indian Railways to know about their ticket status. This is a direct official service from IRCTC where the passenger needs to send the PNR number (PNR1234567890) to 139 without any spaces. This service works 24x7 and can be used anywhere in India. Another number offered by Indian Railways for knowing the PNR status is 5676747. The charges are applicable on sending SMS on both the numbers. You may be charged at Rs.3/SMS or whatever the rate is applicable by the service provider.

Use 10 digit mobile number: Since 139 and the other number are chargeable to mobile users, you might feel dejected on checking the PNR status every hour. This is where you would need a special service that is not as costly as 139.

Making things simpler and cost effective, Google has introduced a PNR checking service on a 10 digit mobile number. You just need to message the PNR number ("1234567890") to "9773300000". If you have a discounted message pack or service, you will be charged with the same rate that applies to normal SMS rates. In short, you don't need to pay for the premium SMS services. Kudos to Google for its service!

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We urge the readers of this post to get more information regarding the grievances and to use the above stated data ethically.Stay tuned to indiancelebinfo.com for more customer care contact informations and customer care issues to be solved.

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