IRCTC Customer Care Toll Free Number PNR Status Check Tatkal Reservation

Indian Railway Catering and Tourism Corporation IRCTC of Indian Railway which directs and manages the catering, tourism and online ticketing operations of the railways is one of the fastest leading e-commerce site of India.

It has redefined the travelling experience while travelling through the Indian Railways. IRCTC assist a traveller to book tickets through its website via GPRS or SMS and online booked tickets are delivered to the doorstep of the traveller with the PNR status.

Would you like book your e-ticket and have a great experience with Indian Railways? Are you facing any hassle in booking tickets? Would you like to convey your grievances and complaints to IRCTC. Contact the Customer Care service number of IRCTC which is toll free and do have an happy journey with the listed out customer care services below. Here we've also discussed about how to book Tatkal ticket easily, why IRCTC portal is so slow, the reasons behind it. Check it now.
IRCTC Customer Care Toll Free Number

Indian Railways Catering and Tourism Corporation Limited (IRCTC) Toll Free Customer Care Service Number

IRCTC has a centralised for the convenience of railway users to suggest/grievances relating to catering services on Indian Railways. The facility is available 24x7 on this number and railway passengers can register their complaints/suggestions regarding food and catering services. Wherever possible, action is taken on real time basis for redressal of their grievances.

Toll Free telephone No. 1800-111-139

 IRCTC Online Customer Support Travellers who have any grievances may share them on the official website of the Indian Railways i.e. www.irctc.com

IRCTC Customer Care Number 24/7 Control Offices Phone Numbers

Were you unable to get the connected with the toll free IRCTC customer care service then I suggest you to contact IRCTC 24X7 Control Offices phone numbers of their respective zones.
  • Central Control 011-23345300 
  • North Zone 011-23221147 
  • East Zone 033-266601743
  • South Central Zone 040-27716145
  • West Zone 022-22618067 
  • South Zone 044-25353341

IRCTC 24 Hours Customer Care Helpline Number

IRCTC common 24/7 helpline number is 139 which is available round the clock and though out the year.

IRCTC Customer Care Email ID:
  • Write IRCTC for general grievances mail your mails at: - info@irctc.com 
  • Internet Ticketing Complaints at: - care@irctc.co.in 
  • E-Tickets Cancellation : etickets@irctc.co.in 
  • Shubhyatra Tickets: shubhyatra@irctc.co.in 
  • Mumbai Suburban Season Tickets: seasontickets@irctc.co.in. 

Check PNR Status Carry PNR Enquiry and status check sending an SMS and get the details as SMS to 139 by writing ‘PNR’ followed by your 10 digit PNR number.

IRCTC Customer Care Numbers of Metro Cities

  • IRCTC Delhi Customer Care Number: 011-3934-0000 
  • IRCTC Mumbai Customer Care Number: 022-2530-0000 
  • IRCTC Hyderabad Customer Care Number: 040-2530-0000 
  • IRCTC Bangalore Customer Care Number: 080-2530-0000 
  • IRCTC Chennai Customer Care Number: 044-2530-0000 
  • IRCTC Ahmedabad Customer Care Number: 079-2530-0000 
  • IRCTC Chandigarh Customer Care Number: 172-2530-0000

IRCTC Head Office Address

Indian Railway Catering and Tourism Corporation Ltd.,
9th Floor, Bank of Baroda Building, 16, Parliament Street,
New Delhi 110001.
Tel: 011-23311263/23311264 Fax:011-23311259

IRCTC Customer Care Number for Catering Related Issues

IRCTC Customer Care Number for Catering related issues where a traveller can state his grievances and know more regarding the catering services in Indian Railways.
  • IRCTC Central Control Office Customer Care Number: 011-23345300 
  • IRCTC Delhi Control Office Customer Care Number: 011-23221147 
  • IRCTC Mumbai Control Office Customer Care Number: 022-22618067 
  • IRCTC Kolkata Control Office Customer Care Number: 033-26601743 
  • IRCTC Chennai Control Office Customer Care Number: 044-25353341 
  • IRCTC Internet Ticketing Customer Care Number for Delhi: 011-39340000 
  • IRCTC Internet Ticketing Customer Care Number for Chennai: 044 -25300000 
  • IRCTC Complaint Through E-Mail: feedback@irctc.com

IRCTC Tourism Helpline Numbers

IRCTC tourism helpline number helps the travellers to get more information and best places to travel through the Indian Railways at the same this customer care service enables them to report the loopholes and their grievances which are related to the tourism.
  • IRCTC Tourism Delhi Helpline Number: 011- 23701100 
  • IRCTC Tourism Mumbai Helpline Number: 022- 22644378 
  • IRCTC Tourism Kolkata Helpline Number: 033- 22439045 
  • IRCTC Tourism Chennai Helpline Number: 044- 64594959 
  • IRCTC Tourism Chennai Helpline Number: 040- 66201263
You can call to IRCTC customer care number for queries regarding online ticketing, catering and tourism packages. You can also email them at-

1. care@irctc.co.in for I-tickets/e-tickets
2etickets@irctc.co.in for cancellation of E-tickets, refund and failed transactions.
3. customercare.ecatering@irctc.com  for queries/requests related to e-catering.

How to Check PNR Number- PNR number is a ten digit number that is mentioned on the left side of the railway ticket, and the same is not changed till the journey is completed. If you are not sure about the PNR status, you can now check the same on mobile through varied ways discussed below.


Use the 139 service: Passengers can use the old 139 service of Indian Railways to know about their ticket status. This is a direct official service from IRCTC where the passenger needs to send the PNR number (PNR1234567890) to 139 without any spaces. This service works 24x7 and can be used anywhere in India. Another number offered by Indian Railways for knowing the PNR status is 5676747. The charges are applicable on sending SMS on both the numbers. You may be charged at Rs.3/SMS or whatever the rate is applicable by the service provider.

Use 10 digit mobile number: Since 139 and the other number are chargeable to mobile users, you might feel dejected on checking the PNR status every hour. This is where you would need a special service that is not as costly as 139.

Making things simpler and cost effective, Google has introduced a PNR checking service on a 10 digit mobile number. You just need to message the PNR number ("1234567890") to "9773300000". If you have a discounted message pack or service, you will be charged with the same rate that applies to normal SMS rates. In short, you don't need to pay for the premium SMS services. Kudos to Google for its service!

Some Famous Jokes About IRCTC

@agarwalriya_: What if IRCTC is actually promoting ticketless travel?

 @AMSinghvi: IRCTC: India's favorite massively multi-player online adventure game.

 @HyderabadiChai:  Nitin Gadkari says IRCTC is down because  Rahul Gandhi doesn't have a good IQ :P

 @babasachinanand: Guess this Diwali already has its first casuality #IRCTC.

 @HyderabadiChai: IRCTC is the only website which takes the same time to  load irrespective of the speed of your Internet connection.

 @srini_mv: Dear Sachin, scoring Century against Railways is not a big deal - Try booking a Ticket in IRCTC once #irctc

 @HazirJawab: Thats why Advani Ji prefer his own "Rath" over "IRCTC".

 @iaddysharma: IRCTC- (I)ndian (R)ailway's (C)oncept of (T)orturing (C)itizens !!

 @vambukku: maybe i should start walking to my hometown rather than waiting to get log on in #IRCTC to book ticket

 @msiroya: Q:How to test browser speed? A: Try opening IRCTC.* *Plug in power source to ur laptop b4 attempting this.

 @subhendu: Want to test your luck? open http://www.irctc.co.in now.

 @iNeelSoni: Arvind Kejriwal to expose IRCTC and Internet Explorer at 5 PM

 @coolfunnytshirt: A lot of people think IRCTC's tagline is 'This webpage is not available'.

 @fakingnews: Why is IRCTC trending? Someone finally booked a tatkal ticket in one attempt?

 @coolfunnytshirt: IRCTC's server is SOTY - Server Of The Year.

 @abcdefu: We are against reservation. - IRCTC

 @beingpractical: When it comes to queuing up, IRCTC / Indian Railways can beat Apple any day!


[Source: Quora]

Other Famous Jokes About IRCTC

1. We are against reservation. - IRCTC
2. IRCTC: India's favorite massively multi-player online adventure game.
3. IRCTC is the only website which takes the same time to load irrespective of the speed of your Internet connection.
4. Dear Sachin, scoring Century against Railways is not a big deal - Try booking a Ticket in IRCTC once.
5. A lot of people think IRCTC's tagline is 'This webpage is not available'.
6. When it comes to queuing up, IRCTC / Indian Railways can beat Apple any day.

[Source: @Faking News]

The Method For Booking Online Ticket In IRCTC

There is no way to know the actual algorithm used by IRCTC for online and offline Ticket bookings. As far as I know, there are certain rules/policies followed for ticket bookings by IRCTC. I am going to list a few according to my experiences.
1. There are defined quotas for every station for each train that passes/originates from the desired station and you will be alloted berth in the respective quotas only. example : Train 12618 has defined quota of B3 and half of B1 for Third AC and coach S7,S8 and S9 for sleeper if your ticket is from Hazrat Nizamuddin.
2. The female passengers are generally grouped together.
3. If you are a male 18–30 years of age, you will be generally alloted middle or upper berth and that too away from the compartment of female passengers.
4. A ticket with 2–6 passengers will be alloted seats that are sequential(if there are a substantial amount of seats vacant).
5. For intermediate stations also, there is a defined quota of seat and again your berth will fall in the desired quota only. example : again train 12617has been alloted seats 33–38 in S5 coach if you book your ticket from Surathkal to any desired place.
6. Also, seats for various other quotas are reserved and a normal passenger is never allocated that seat untill chart preparation(if the quota seats remains vacant till chart preparation, then only those seats are alloted to waitlisted passengers). Example : lower berth quotas,handicapped quota,ladies quota etc.  [Credit: Sumit Chirania]

How To Book A Train Ticket In India?

How come no answers to this one !!! I am surprised. It depends on what kind of travel you want to do. I presume you are NOT an Indian, nor NRI (not resident Indian). So here goes the information mainline: first determine how much time you want to spend. Based on that you can buy what is called the Foreigner Bookings which range from one small amount to a larger amount. Second, if you are planning to take a trip, you are now allowed to use AMEX . To book your journey, you have to long into Indian Railways - IRCTC PNR Status - Indian Railways, IRCTC, PNR status... and create an id for yourself. Login using the id and password, and then choose the station from and station to from the second page landing site. These show the date, class, train number, train name, days of running, arrival and departure of all the trains listed there. choose the class you want and click on its link. That opens up another page which you fill with your name, age, gender, and berth (lower, Upper, Middle, SideLower, Side upper). 

Now go to the end of the page and you will be asked to enter a mobile number, and a captcha. After filling the details, click on next. That takes you to the payment gateway. Choose American Express. Depending upon the provisions for Amex for safety, it may ask you for a OTP. Once you you are done, you will get the confirmation (depending upon the class, and the route, many of which are congested), or a wait-listed ticket. You may also get an RAC (Reservation Against Cancellation). In the case your WAIT-LISTED TICKET does not come into RAC and remains waitlisted at the time of the preparation of the Reservation Chart, your WAIT-LISTED ticket will retro back the money to you credit card. IF RAC, you have the choice to cancel. If not, then the chart will show RC21, (or something like that) and the coach number. Two passengers are given the two swide lower berths to sit. The TTE after checking the coaches may allot you a berth if there is any vacancy. Wow this is becoming too much. go to IRCTC Next Generation eTicketing System to check it all out.

What Are The Reasons For The IRCTC Ticketing Portal To Be So Slow? [Must Read]

  • Over 8 billion trips per year are undertaken in Indian Railways and bulk of the booking happens through this system. Even on a record-breaking day, Amazon only sold 13.5 million items worldwide, whereas Indian Railways on the whole sells more than 21 million tickets on any average day. The electronic system was put in place in the 80s and has since received multiple incremental updates.

  • Of these, IRCTC books around 250 million tickets per annum. It operates just the outermost web layer. So, while webserver configurations, website architecture, and other improvements will play a role, problems with booking a ticket are spread across every layer up to the database. Moreover, the failures at each stage of booking compound because a person who failed at the last step will start afresh right from log in.
  • The problem is not just the insufficiently responsive ticketing interface, but the huge demand-supply ratio. Even if the whole process was totally seamless, we would’ve only ensured that the first 20 million or so people got their tickets every day, but 3 times as many people will still be left without a reservation.

Seat selection


  • Also the railway system is far more complex then say a straight forward purchase from amazon or a Google search.Tickets are commodities, while seats and berths are not! This adds to the complexity. Let’s say Amazon had an inventory of a million toothbrushes and 2 million people try to buy the same item. I’m assuming they’ll just need to decrement the counter and complete the transaction with buyers on a first-come first-served basis, without worrying about which exact toothbrush will go to whom (at the time of sale). In contrast, Indian Railways offers a precisely labelled berth or seat to a ticket buyer.
  • In database terms, a row-level lock is obtained on the berth, while thousands of transactions compete for that! A better way would be to sell tickets first and allot the berths later. If passengers can handle the sophistication, they can even do a check-in later, but I think we’re still quite some time away from that. The current logic for berth preference can be retained, but applied as a separate step. In reservation centres, there can be a separate berth allotment counter for confirmed ticket holders.
  • This could use a stateful precompute algorithm that generates the next candidate seat and provides it dynamically. Then generates the next one as a background async process.

Payments


  • Another huge bottleneck is in processing payments. It involves a series of menu selections by users each causing pages to load followed by complex handshakes between IRCTC, third party gateways, and the banks, security checks and so on. Each step is prone to failures too. On the whole, 29% of attempted payments failed.
  • Why not deduct money before ticket booking begins for the day and return it if booking is unsuccessful? Actually, IRCTC is instead considering a smarter move by which passengers can keep prepaid cash with them. Apart from the obvious performance improvement, the economic implications are huge. Imagine crores of rupees lying with them without a need to pay interest? Already, Indian Railways benefits from having an Advance Reservation Period of 4 months. Together, effectively, passenger money is deposited several months in advance. Remember Dell?
  • Possibly they could have credit cards on file . Google Play, Itunes and many others already do this, your next ticket could be a couple of clicks away, EVEN ON MOBILE !

Database

  • It becomes apparent a lot of this is to do with their database architecture they perhaps could implement a beefier database cluster with ample replication and sharding. A lot of the work is read bound and this could most certainly be improved.
  • If the database and application layers are appropriately coupled it should be possible to implement some sort of active caching, thus minimising rapid read impact without losing out on data validity.
  • A lot of the sporadic load comes around the tatkal tickets. This is a tiny fraction of the huge data open to booking. A good architecture would be to to shard this critical hot data into highly optimised database that would be tuned for concurrent locks and writes and offer high availability for read throughputs. Also tune your application to handle this separately optimised for  the job at hand. Use beefy hardware for the same (plenty of ram,cpu network bandwidth etc)

Application Design and Architecture



  • Toss out the monolithic web app and validation system.
  • USING A CMS for this scale is  (IRCTC uses BroadVision’s CMS) an epic fail
  • Ditch the Windows Stack , Move to Unix based environments, enable Gzip compression , use stuff like Flashcache, HA-Proxy, Docker dynamic scaling deployments depending on the time of the day. For instance add 5x the power during peak. Use a combination of Cloud on demand and self hosted infra for best results.
  • Remove banner adverts, they as the railways should not need this , keep a clean minimal interface that does the job.
  • Move the session handling into another layer and should be much more graceful. The load of the 10 min timeout in a mainloop for instance is perhaps one of the main reason for many screwups.
  • Break up critical parts into modules that are designed to scale horizontally provided the right hardware.
  • CDN for static content with multi host and redundant bandwidth across locations in the country.
  • Revamp the core api to be data driven, off load client logic into the web browser using something like Backbone or Angular  - this achieves 2 things, api can be rigorously tested and hardened. Ui can be offloaded to another team that specializes in it , get better UI , easier to extend and open up possibilities for a much better api driven mobile client.

Hardware & Networking


  • Update the database cluster for sure and most of the architecture that can no longer support these workloads.

  • Add edge points in all major cities and aptly geo located centres to minimise the response time (this would need a decoupled app imho for best results).
  • Sorry EC2 is no magic word like a lot of people suggest , EC2 would be a poor choice for IRCTC given where their traffic and business is based off.
  • Perhap at certain time use a Cloud hybrid deployment, you can use the elasticity of the cloud to meet peak requirements that are sporadic. If the demand is consistently at similar levels, add new physical hardware to your DC not to the cloud.
  • Add an Peakflow/Arbor and handle DDOS mitigation abilities as i suspect the railways site is victim to plenty given their importance. I would choose a device over other techniques as the 2x latencies introduced to mitigators/scrubbing centers (none in India) would just kill the purpose.
  • Dedicated redundant Bandwidth from multiple ISP , possible multihost.They always seem to choke on this, besides DDoS mitigation requires plenty of it. They are a sizable organization and should be able to get that from govt and non govt players.

NON TECHNICAL



Yes IRCTC is at the end of the day a public sector body, here are some of the usual suspects.


  • Bureaucracy in every step - delays getting the required people, hardware and technical expertise to fix the issue once and for all
  • Lack of political will to fix the irctc system to create a bias for the chap at the counter .
  • Possible corruption that benefits from a bad IRCTC experience such as the network of travel operators and agents with political connections/lobbies to ensure they stay in business.
  • Lack of funds.
  • The top down culture could have put some people averse to change and ones lacking the technical inclination required so this may not feature on their priority list or could be fooled by the software vendor into sub standard software CMS running on a windows stack. 

[Credit: Sundar Lakshmanan]

What Is The Best Way To Get A Takal Ticket In IRCTC?


General waiting list (GNWL) is favoured over tatkal waiting list (CKWL) at the time of chart preparation as per this indian railway circular. Therefore, booking of confirmed tatkal ticket is of utmost importance as waiting list tatkal ticket has very less chances of confirmation and tatkal tickets do not go through RAC. Following tips will help you in booking confirm ticket in tatkal quota through IRCTC website.

  • Create more than one credentials for logging on to irctc website. If you have only one login details, borrow one from your friend or family. Trying to book ticket parallely using multiple browser/computer always increases chances of getting a tatkal ticket. DO NOT use same irctc login details on multiple browsers simultaneously as irctc can detect it and log you out from all sessions.
  • Make sure tatkal quota for your journey opens one day in advance. It might open two or more days in advance, if the train reaches your boarding station on second or more days of its running. For example, if you want to book tatkal ticket from Nagpur to chennai in Chennai Rajdhani Express (12434), the tatkal booking opens 2 days in advance in this case from your journey date as the train reaches Nagpur on 2nd day of running.
  • Keep Id card details such as PAN card or driving license of one of the passengers handy. This way you do not have to search for it after you have started the booking process.
  • Save some time by entering passenger details beforehand. Fill passenger details before 10am for ac class and before 11am for non-ac class, you need not fill them again and save a couple of minutes this way which increases your probability of getting confirmed tatkal ticket. This is how you should do so:
    • Login into the irctc website 5-10 minutes ago and do these before 10am for ac ticket and 11am for non-ac ticket.
    • Select origin destination, choose date as today’s date and enter ticket type and click on ‘Find Trains’. Now select quota as TATKAL and click on BOOK NOW for today’s date for any train.
    • Enter passenger details including id card details and mobile number. Now instead of clicking on ‘Next’ which will take you to payment, click on ‘Replan’ which takes to back to the ‘Plan My Journey’ page.
    • Exactly at 10am (or at 11am for FC, SL and 2S) put your correct journey date and try booking. When you come on Passenger Details page, you will see that all the details which you entered before are still there. So just enter the captcha and click on ‘Next’ for payment.
  • For AC classes, try booking in 2A (second ac) first. For most of the routes, 2A gets filled less quickly than 3A inspite of lesser berths.
  • Avoid trying to book ticket on trains for which tatkal tickets have already exhausted. Keep checking parallely current berth availability for tatkal quota on trainman.
  • Make payment using netbanking (preferable by HDFC or ICICI bank) as this is the fastest mode of payment. If you choose to pay by cards you need to enter long card numbers and lot of other details which takes time. Since irctc has made OTP verification mandatory so one should keep their phone nearby to get OTP details from phone.
  • If you are not able to book tatkal ticket for ac classes, you can try your luck for non-ac classes at 11am again.
  • Even after following all these if you get a waiting tatkal ticket, you can always check the chances of ticket confirmation on Trainman. [Source: Trainman]
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We urge the readers of this post to get more information regarding the grievances and to use the above stated data ethically.Stay tuned to indiancelebinfo.com for more customer care contact informations and customer care issues to be solved.

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  16. this website was great source to get irctc customer care number..other wise i was confused as i took number from here also http://customercarecontactnumber.in/irctc-railway-customer-care-numbertoll-free-helpline-enquiryphone-numbers/ some numbers didnt work for my genearal enquiries...but thanks to http://www.indiancelebinfo.com/

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  17. IRCTC Customer number given above are really helpful. Thanks for providing this useful info.

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  18. i am not satisfy for you'r service

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  19. Thanks for uploading this great article. Get IRCTC Customer Care Number.

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  20. Great article i liked info check similar one PNR Status

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  21. Nice Article . You can check PNR Status , train status at www.scanpnrstatus.com.

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  24. All at one place. Thanks for this list.

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  25. This post is containing all icrct related helpline number...Awesome this is really helpful for me...to know about Irctc registration visit Irctc sign up

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  27. If you want to Check your irctc railway pnr status from a trusted wel known website. Get your pnr status in less than 1 second pnr status

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  29. 139 पर कोल क्यों करता है ? जनता को शिकायत करनी हो. तब मदद मांगता है. इस नंबर को स्पेशल नंबर कहकर इसमे लुट क्यों की जाती है. जो पहले कि सरकार अभी की सरकार कोई फर्क है.
    1800-111-139. , शिफॅ नाम के लिये है Toll Free Helpline Enquiry . कोई ऊठाता नही है .

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  30. thanks sir for this information ..i love this site.. please write some more about irctc trains time table etc.

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